FAQs & Troubleshooting
Latest |
229 Results
- 104.07.2024Scan a document using Brother iPrint&Scan. (macOS only)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 314.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 414.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 531.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 617.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 710.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 927.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1008.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1106.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1206.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1301.06.2023Delete print jobs from the print queue.
- 1416.05.2023I cannot print from my computer via USB.
- 1510.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1607.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1707.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 1827.03.2023"Offline" appears on the Status Monitor.
- 1927.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2027.03.2023Change the printer driver settings (Windows/macOS)
- 2127.03.2023The printer status is Offline or Paused.
- 2217.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2317.03.2023I can print but cannot scan via network. (For Windows)
- 2417.03.2023Open the "Scanners and Cameras" and Properties.
- 2515.02.2023Protect your Brother machine against unauthorised access over the network
- 2615.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2714.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 2814.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2914.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3014.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3114.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3219.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3319.12.2022Can third party ink be used to refill the ink tanks?
- 3413.12.2022Open the Status Monitor
- 3513.12.2022How to identify your Operating System (OS).
- 3620.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3726.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3801.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3901.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 4031.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 4130.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4222.08.2022Configure the Scan to Email Feature (Linux)
- 4309.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4426.07.2022Configure and use the Scan Key Tool (Linux)
- 4530.06.2022I can print but cannot scan via network. (For Mac)
- 4623.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4720.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4809.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4920.04.2022Uninstall the Brother Software and Drivers (Windows)
- 5014.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.