FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4(Video) Load A4/Letter paper
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7(Video) Connect the cords
- 8Load envelopes
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10(Video) Fill the ink tanks
- 11What is Brother iPrint&Scan?
- 12Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 13"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Scan from the Brother iPrint&Scan application using Windows Phone.
- 16Open the Control Panel (For Windows)
- 17(Video) Set up your Brother machine
- 18Load paper in the paper tray
- 19Print using only the black ink tank when the Color tanks have run out.
- 20Paper Jam
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Delete print jobs from the print queue.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Printing/ Scanning with a mobile device
- 28I cannot make borderless prints.
- 29High Temperature
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33I cannot install the printer driver or print in Windows 11.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35What driver package format is supported by my Linux distribution?
- 36The scanner cover support has come off. (With Video Instructions)
- 37(Video) Load an Envelope
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 44Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 45How do I know which side up my photo paper should be in the tray?
- 46Unable to Print XX
- 47The printer status is Offline or Paused.
- 48Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 49Wrong Paper Size / Wrong Paper
- 50Refill Ink