FAQs & Troubleshooting
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229 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Fill the ink tanks
- 3Refill Ink
- 4(Video) Connect the cords
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6(Video) Unpack your Brother machine
- 7(Video) Set up your Brother machine
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9(Video) Load an Envelope
- 10The edge of glossy paper is smudged.
- 11The printer status is Offline or Paused.
- 12Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 13I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 14Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 15Ink Box Full / InkBox Full
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Load paper in the paper tray
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19I still receive the error message "Paper Jam" after I removed the jammed paper.
- 20Paper Jam
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24I cannot make borderless prints.
- 25Unable to Print 3X
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Change the printer driver settings (Windows/macOS)
- 28Ink Low
- 29Cover is Open
- 30I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 31I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 32What driver package format is supported by my Linux distribution?
- 33Large characters are printed incorrectly. (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40Unable to Print 7X
- 41Unable to Print 5X
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43How do I know which side up my photo paper should be in the tray?
- 44Wrong Paper Size / Wrong Paper
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 47Where is the USB port on the machine?
- 48What is the BRAdmin Professional software used for?
- 49Load envelopes
- 50Why do the color ink tanks run out of ink even though I never or rarely print in color?