FAQs & Troubleshooting
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171 Results
- 1Install the Brother iPrint&Scan application (for mobile device)
- 2(Video) Load A4/Letter papers
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4(Video) Fill the ink tanks
- 5(Video) Load Envelopes
- 6(Video) When I print photos, the color quality is not good.
- 7(Video) Set up your Brother machine
- 8Change the printer driver settings (Windows)
- 9Error and Maintenance LED Indications
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Printing/ Scanning with a mobile device
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The printer status is Offline or Paused.
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17The Wi-Fi LED light does not flash when I press and hold the Wi-Fi button.
- 18(Video) Change the Copy Shortcut button settings
- 19Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 20Delete print jobs from the print queue.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22What is Brother iPrint&Scan?
- 23Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 24What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 25One or more of my colors are not printing (blank).
- 26What is the recommended paper?
- 27Check the ink level and then press [Stop]
- 28I cannot print on a wireless (Wi-Fi) network (Windows)
- 29Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 30Check the Print Alignment from Your Brother Machine
- 31Check the Print Quality
- 32How to identify your Operating System (OS).
- 33When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 34Clean the Paper Pick-up Rollers
- 35Reset Your Machine
- 36Improve poor print quality.
- 37The scanning speed is slow when scanning from my machine. (Windows)
- 38What is the default password for my Brother machine?
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Where can I download Brother iPrint&Scan application for Mac?
- 41Delete a network scanner entry. (Linux)
- 42A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 43I cannot print from my computer via USB.
- 44Clean the Paper Feed Rollers
- 45When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 46Paper is Jammed Inside the Machine
- 47Print on Both Sides of the Paper Manually (Manual 2-sided Printing) (Windows)
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)