FAQs & Troubleshooting
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175 Results
- 127.08.2024Where can I download Brother iPrint&Scan application for Mac?
- 201.08.2024Paper Jam
- 304.07.2024Scan a document using Brother iPrint&Scan. (macOS only)
- 405.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 531.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 617.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 710.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 927.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1106.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1201.06.2023Delete print jobs from the print queue.
- 1316.05.2023I cannot print from my computer via USB.
- 1407.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1527.03.2023"Offline" appears on the Status Monitor.
- 1627.03.2023Change the printer driver settings (Windows/macOS)
- 1727.03.2023The printer status is Offline or Paused.
- 1817.03.2023Open the "Scanners and Cameras" and Properties.
- 1915.02.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2014.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 2114.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2214.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2319.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2419.12.2022Can third party ink be used to refill the ink tanks?
- 2513.12.2022Open the Status Monitor
- 2613.12.2022How to identify your Operating System (OS).
- 2726.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2801.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2901.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3031.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3130.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3222.08.2022Configure the Scan to Email Feature (Linux)
- 3309.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3426.07.2022Configure and use the Scan Key Tool (Linux)
- 3523.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3620.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3709.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3820.04.2022Uninstall the Brother Software and Drivers (Windows)
- 3914.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4007.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4101.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4201.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4324.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 4424.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4615.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4710.11.2021Open the Control Panel (For Windows)
- 4812.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4922.03.2021Low Temperature
- 5029.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.