FAQs & Troubleshooting
Latest |
174 Results
- 131.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 217.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 310.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 427.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 606.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 706.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 801.06.2023Delete print jobs from the print queue.
- 916.05.2023I cannot print from my computer via USB.
- 1007.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1127.03.2023"Offline" appears on the Status Monitor.
- 1227.03.2023Change the printer driver settings (Windows/macOS)
- 1327.03.2023The printer status is Offline or Paused.
- 1417.03.2023Open the "Scanners and Cameras" and Properties.
- 1515.02.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1614.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 1714.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 1814.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1919.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2019.12.2022Can third party ink be used to refill the ink tanks?
- 2113.12.2022Open the Status Monitor
- 2213.12.2022How to identify your Operating System (OS).
- 2326.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2401.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2501.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2631.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 2730.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2822.08.2022Configure the Scan to Email Feature (Linux)
- 2909.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3026.07.2022Configure and use the Scan Key Tool (Linux)
- 3123.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3220.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3309.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3420.04.2022Uninstall the Brother Software and Drivers (Windows)
- 3514.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3607.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3701.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3801.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3924.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 4024.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4117.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4215.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4310.11.2021Open the Control Panel (For Windows)
- 4412.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4518.05.2021Scan a document using Brother iPrint&Scan. (macOS only)
- 4622.03.2021Low Temperature
- 4729.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 4827.07.2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 4916.07.2020Cannot print after a Windows 10 update (June 2020)
- 5006.07.2020Scan using XSane or GIMP (Linux)