FAQs & Troubleshooting
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175 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2(Video) Load A4/Letter paper
- 3Refill Ink
- 4Paper Jam
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6(Video) Fill the ink tanks
- 7Ink Low
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10(Video) Connect the cords
- 11Load paper in the paper tray
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Cover is Open
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15I still receive the error message "Paper Jam" after I removed the jammed paper.
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21The scanner cover support has come off. (With Video Instructions)
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23Delete print jobs from the print queue.
- 24Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26No Paper Fed
- 27Wrong Paper Size / Wrong Paper
- 28Print using only the black ink tank when the Color tanks have run out.
- 29Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 30One or more of my colors are not printing (blank).
- 31Load envelopes
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33I cannot install the driver when using the Driver Install Tool. (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35When I print photos, the color quality is not good.
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39Uninstall printer drivers (Linux)
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42Unable to Scan AX
- 43Unable to Print 5X
- 44Ink Box Full / InkBox Full
- 45Unable to Print 3X
- 46Low Temperature
- 47The edge of glossy paper is smudged.
- 48Unable to Print XX
- 49The printer status is Offline or Paused.
- 50When I print a document with fast mode, the printing is shifted too high on the paper.