FAQs & Troubleshooting
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142 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4(Video) Paper is Jammed in the Back of the Machine
- 5(Video) Paper is Jammed inside the Machine
- 6(Video) Paper is Jammed in the Paper Tray
- 7The printer status is Offline or Paused.
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 10Install the Brother Mobile Connect application (for mobile device)
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Load an Envelope (Manual Feed Slot)
- 13(Video) Document is Jammed under the Document Cover
- 14Lines across the page
- 15What is the default password for my Brother machine?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17Check the remaining ink or toner level (Linux)
- 18My Brother machine could not be found over the network when I installed drivers on my computer.
- 19(Video) Set up your Brother machine
- 20Discover the MAC address of the Brother network card
- 21Change the printer driver settings (Windows)
- 22Document Jam
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 26(Video) Remove Small Scraps of Paper Jammed in the ADF
- 27(Video) Document is Jammed in the Top of the ADF Unit
- 28How to identify your Operating System (OS).
- 29Cannot Detect
- 30What is the default password for my BRAdmin or Web Based Management?
- 31Manual Feed
- 32What driver package format is supported by my Linux distribution?
- 33I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 34Add your Brother machine with AirPrint (macOS)
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Media Type Mismatch or Media Mismatch
- 37Size Error DX or Size Error 2-sided
- 38Black lines down the page
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40I cannot print full-page photos or images using Email Print.
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42(Video) Paper is Jammed in the Output Paper Tray
- 43I cannot print on a wireless (Wi-Fi) network (Mac)
- 44Enable the Brother machine's network interface.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46What is Toner Continue Mode?
- 47Cannot Print ##
- 482-sided Disable or 2-sided Disabled
- 49I cannot scan via network.
- 50Toner specks