FAQs & Troubleshooting
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236 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Load paper in the paper tray
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Document Jam (With Video Instructions)
- 11(Video) Connect telephone line and power cords
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15The printer status is Offline or Paused.
- 16Replace Drum
- 17Turn the Toner Save Mode on or off.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19What driver package format is supported by my Linux distribution?
- 20(Video) Unpack your Brother machine
- 21(Video) Load an Envelope (Manual Feed Slot)
- 22Can I print from or scan to Android™ Smartphone?
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 24Jam Inside (With Video Instructions)
- 25Jam Tray (With Video Instructions)
- 26What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 27Jam Rear (With Video Instructions)
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 34What is Toner Continue Mode?
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36What kind of envelopes and labels are recommended for printing?
- 37Jam 2-sided
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39What is AirPrint?
- 40Print both sides of paper or a booklet automatically
- 41Add your Brother machine with AirPrint (macOS)
- 42My Brother machine could not be found over the network when I installed drivers on my PC.
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Printing/ Scanning with a mobile device
- 47I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 48Change the printer driver settings (Windows/macOS)
- 49When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 50Wrinkles or creases