FAQs & Troubleshooting
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172 Results
- 1(Video) Load A4/Letter paper
- 2(Video) Replace Toner
- 3Jam Tray (With Video Instructions)
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Set up your Brother machine
- 6(Video) Connect telephone line and power cords
- 7Scan Unable xx
- 8Change the printer driver settings (Windows/macOS)
- 92-sided Disable or 2-sided Disabled
- 10Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 11White spots or black spots at 94 mm (3.7 in.) intervals
- 12Toner specks
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 14Scan using XSane or GIMP (Linux)
- 15Firewall port requirements of the Scan Key Tool (Linux)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18Load paper in the paper tray
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20Print Unable or Print Unable XX
- 21The printer status is Offline or Paused.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Manual Feed
- 24Toner Low or Prepare New Toner Cartridge
- 25Jam Rear (With Video Instructions)
- 26Jam Inside (With Video Instructions)
- 27White lines across the page
- 28Ghost
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31(Video) Unpack your Brother machine
- 32I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 33Can I print from or scan to Android™ Smartphone?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 36Scan a document in Windows 8 and Windows 10.
- 37Jam 2-sided
- 38Clean the scanner to improve the copy or fax quality.
- 39Curled or wavy
- 40Wrinkles or creases
- 41Turn the Toner Save Mode on or off.
- 42Image skewed
- 43I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 44When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46(Video) Update the Driver or Firmware for your Brother machine
- 47Install PaperPort™ 12SE / 14SE (Windows)
- 48What kind of envelopes and labels are recommended for printing?
- 49Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 50I cannot find some option in the Printing preferences. (For Windows)