FAQs & Troubleshooting
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258 Results
- 101.07.2025(Video) Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 201.07.2025(Video) Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 302.06.2025(Video) Check the firmware version.
- 416.04.2025I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 516.04.2025Brother iPrint&Scan cannot find my Brother machine (macOS)
- 616.04.2025Where can I download Brother iPrint&Scan application for Mac?
- 716.04.2025Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 816.04.2025Set up your Brother machine on a wireless network.
- 916.04.2025I cannot print from my computer via USB.
- 1015.04.2025I cannot scan via network.
- 1111.03.2025What is the default password for my Brother machine?
- 1203.03.2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 1305.02.2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1413.12.2024How to identify your Operating System (OS).
- 1528.11.2024I cannot install the printer driver or print in Windows 11.
- 1624.10.2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 1715.10.2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1801.08.2024Paper Jam
- 1927.06.2024The scanning speed is slow when scanning from my machine. (Windows)
- 2005.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 2122.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 2214.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 2331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 2404.01.2024Easy Scan to E-mail
- 2505.09.2023(Video) Load an Envelope (Manual Feed Slot)
- 2625.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2710.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2827.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 2927.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 3008.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3106.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3206.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3301.06.2023Print both sides of paper or a booklet automatically
- 3401.06.2023Add your Brother machine with AirPrint (macOS)
- 3501.06.2023Delete print jobs from the print queue.
- 3610.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3707.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3807.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3931.03.2023What is Brother Web Connect?
- 4027.03.2023"Offline" appears on the Status Monitor.
- 4127.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 4227.03.2023Change the printer driver settings (Windows/macOS)
- 4327.03.2023The printer status is Offline or Paused.
- 4417.03.2023Open the "Scanners and Cameras" and Properties.
- 4515.02.2023Printing is slow or printed images are too dark (Windows)
- 4615.02.2023Protect your Brother machine against unauthorised access over the network
- 4715.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4814.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4914.02.2023Scan a document in Windows 8 and Windows 10.
- 5014.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)