FAQs & Troubleshooting
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251 Results
- 1Clean the Print Head from Your Brother Machine
- 2(Video) Load A4/Letter paper
- 3(Video) Install Ink Cartridges
- 4(Video) Connect telephone line and power cords
- 5Install Starter Ink
- 6Easy Scan to E-mail
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Low Temperature
- 9Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11No Ink Cartridge
- 12Out of Memory
- 13(Video) Unpack your Brother machine
- 14Install the starter ink cartridges
- 15Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17Paper Jam
- 18Replace Ink
- 19The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 20I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 21Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 22(Video) Load an Envelope (Manual Feed Slot)
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 26Wrong Ink Color
- 27Unable to Print XX
- 28Improve poor print quality.
- 29When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 30Open the Control Panel (For Windows)
- 31Unusable Device
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Check the Print Quality
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35My Brother machine could not be found over the network when I installed drivers on my computer.
- 36Cannot Detect Ink Volume
- 37Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 38Unable to Scan / Scan Unable
- 39Paper Size Mismatch
- 40Cover is Open
- 41Reset Your Brother Machine
- 42Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 43The printer status is Offline or Paused.
- 44I cannot connect my machine to a Windows 11 computer via USB.
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48Wrong Ink Cartridge
- 49Setup a Brother machine on a wireless (Wi-Fi) network.
- 50Sleep