FAQs & Troubleshooting
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- 1Clean the Print Head from Your Brother Machine
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3(Video) Load A4/Letter paper
- 4Reset Your Brother Machine
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Paper Jam
- 12Cannot print after a Windows 10 update (June 2020)
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Reduce Printing Noise
- 15Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18The printer status is Offline or Paused.
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21I cannot print on a wireless (Wi-Fi) network (Windows)
- 22Wrong Ink Cartridge
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 25Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 26Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 27Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31Correct the Paper Feed to Clear Vertical Lines
- 32Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 33(Video) Unpack your Brother machine
- 34(Video) Connect telephone line and power cords
- 35After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 36Wrong Ink Color
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38Unable to Scan / Scan Unable
- 39The edge of glossy paper is smudged.
- 40Ink Low
- 41Scan multiple pages into one file instead of each scan being saved as a separate file.
- 42When I print photos, the color quality is not good.
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45I cannot connect my machine to a Windows 11 computer via USB.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47The driver installation finished successfully but I cannot print. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Check the Print Alignment from Your Brother Machine
- 50Check the Print Quality