FAQs & Troubleshooting
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125 Results
- 1Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 2Printer Jam or Paper Jam
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Check the Print Alignment from Your Brother Machine
- 5No Paper / No Paper Fed
- 6Important points you need to confirm before configuring your Brother machine for a wireless network.
- 7Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 8What is the default password for my Brother machine?
- 9Print documents on A4 paper, and then cut the paper in half to A5 size automatically.
- 10I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12Access Web Based Management
- 13Cannot Scan XX or Unable to Scan XX
- 14Can third party ink be used to refill the ink cartridges?
- 15What is the recommended paper?
- 16(Video) How to Email Print
- 17(Video) Set up your Brother machine
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Check the remaining ink or toner level (Linux)
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 24How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 25Check the Print Quality
- 26Install the Brother Mobile Connect application (for mobile device)
- 27Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 28What is the default password for my BRAdmin or Web Based Management?
- 29Improve poor print quality.
- 30I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 31Print the Network Configuration Report
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33What driver package format is supported by my Linux distribution?
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35Wrong Ink Cartridge
- 36Sleep
- 37The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 38Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 39Change the printer driver settings (Windows)
- 40Cannot Print XX or Print Unable XX
- 41The printer status is Offline or Paused.
- 42Paper Size Mismatch
- 43Print using only the black ink cartridge when the Color cartridges have run out.
- 44One or more of my colors are not printing (blank).
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 47Discover the MAC address of the Brother network card
- 48Clean the Paper Pick-up Rollers
- 49Reset the Network Settings to Factory Default
- 50Add your Brother machine with AirPrint (macOS)