FAQs & Troubleshooting
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261 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Load paper in the paper tray
- 3The printer status is Offline or Paused.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Paper Jam
- 8Replace Ink
- 9One or more of my colors are not printing (blank).
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I cannot print using my Brother machine on a wireless network (Mac)
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14When using the Microsoft® Word application with Borderless printing, the images are printing too small for the paper. (For Windows)
- 15Cover is Open
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18Out of Memory
- 19Improve poor print quality.
- 20Load envelopes into my machine
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Unable to Scan AX
- 23Can I print from or scan to Android™ Smartphone?
- 24Unable to Print XX
- 25No Paper Fed
- 26When I print, the pages are smudged with ink. What should I do?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28"Offline" appears on the Status Monitor.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Set up your Brother machine on a wireless network.
- 33Protect your Brother machine against unauthorised access over the network
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Paper Jam" after I removed the jammed paper.
- 42Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 43Unable to Print 7X
- 44Unable to Print 3X
- 45Low Temperature
- 46Where can I find the ink cartridges for my new Brother machine?
- 47Change the printer driver settings (Windows/macOS)
- 48How do I know which side up my photo paper should be in the tray?
- 49No Ink Cartridge
- 50Scan and save a document in PDF format for Windows (Scan to File)