FAQs & Troubleshooting
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158 Results
- 1The printer status is Offline or Paused.
- 2(Video) Set up your Brother machine
- 3Install Starter Ink
- 4Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 5Low Temperature
- 6High Temperature
- 7Sleep
- 8Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 9Cannot Print XX or Print Unable XX
- 10Ink Low
- 11When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Check the remaining ink or toner level (Linux)
- 14Set up your Brother machine on a wireless network (Windows/macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 17No Paper / No Paper Fed
- 18The scanning speed is slow when scanning from my machine. (Windows)
- 19The downloaded driver's name is different from my machine's name. (Linux)
- 20Open the Status Monitor (Windows)
- 21When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 22I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 27I cannot print on a wireless (Wi-Fi) network (Mac)
- 28Install the Brother Mobile Connect application (for mobile device)
- 29Delete print jobs from the print queue.
- 30Cannot Scan XX or Unable to Scan XX
- 31Cannot Detect
- 32Improve poor print quality.
- 33To install the printer driver easily using a tool. (Linux)
- 34I want to print using CUPS while keeping SELinux enabled. (Linux)
- 35Paper is Jammed in the Front of the Machine (Jam Front)
- 36Printer Jam or Paper Jam
- 37Paper is Jammed in the Back of the Machine (Jam Rear)
- 38I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 39Replace Ink
- 40Add your Brother machine with AirPrint (macOS)
- 41I cannot print full-page photos or images using Email Print.
- 42I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 43I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 44Cannot print after a Windows 10 update (June 2020)
- 45Large characters are printed incorrectly. (Linux)
- 46Paper is Jammed Inside and in the Front of the Machine (Jam Inside/Front)
- 47Clean the Base Pad
- 48Wrong Ink Cartridge
- 49My Brother machine could not be found over the network when I installed drivers on my computer.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.