FAQs & Troubleshooting
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241 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5What driver package format is supported by my Linux distribution?
- 6Load paper in the paper tray
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I know which side up my photo paper should be in the tray?
- 9The printer status is Offline or Paused.
- 10The scanner cover support has come off. (With Video Instructions)
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Replace Ink
- 14Load envelopes
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What is Brother iPrint&Scan?
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21I cannot make borderless prints.
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23Wrong Paper Size
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26I cannot print using my Brother machine on a wireless network (Windows)
- 27Protect your Brother machine against unauthorised access over the network
- 28Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 29How to identify your Operating System (OS).
- 30The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Unable to Print 3X
- 35Unable to Print XX
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 38Add your Brother machine with AirPrint (macOS)
- 39How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 40Wrong Ink Color
- 41I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Can I print from or scan to Android™ Smartphone?
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 46Print using only the black ink cartridge when the Color cartridges have run out.
- 47I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 48When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 49Print a web page from iPrint&Scan when using an Android™ mobile device.
- 50What is AirPrint?