FAQs & Troubleshooting
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159 Results
- 1I cannot print on a wireless (Wi-Fi) network (Windows)
- 2After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Replace Ink
- 7Check the Print Quality
- 8How to identify your Operating System (OS).
- 9Cannot Detect
- 10Cover is Open
- 11One or more of my colors are not printing (blank).
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14Install the Brother Mobile Connect application (for mobile device)
- 15Protect your Brother machine against unauthorised access over the network
- 16Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 17Wrong Ink Cartridge
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19Sleep
- 20(Video) Set up your Brother machine
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 23The printer status is Offline or Paused.
- 24I cannot scan via network.
- 25Ink Low
- 26Printer Jam or Paper Jam
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I cannot connect my machine to a Windows 11 computer via USB.
- 29Brother iPrint&Scan cannot find my Brother machine (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32Cannot Detect Ink Volume
- 33Low Temperature
- 34Cannot Scan XX or Unable to Scan XX
- 35No Ink Cartridge
- 36(Video) When I print photos, the color quality is not good.
- 37What is the default password for my BRAdmin or Web Based Management?
- 38What is the recommended paper?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 41What driver package format is supported by my Linux distribution?
- 42Important points for specifying the scan area (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45Update the Driver or Firmware for your Brother machine
- 46I get a TS error when trying to print on a wireless network.
- 47Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 48Clean the Base Pad
- 49I cannot print from my computer via USB.
- 50What is the default password for my Brother machine?