FAQs & Troubleshooting
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185 Results
- 1Paper Jam
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The scanner cover support has come off. (With Video Instructions)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Wrong Paper Size
- 6Replace Ink
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 9Out of Memory
- 10I still receive the error message "Paper Jam" after I removed the jammed paper.
- 11I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 12Unable to Print 7X
- 13Cover is Open
- 14Is my Brother machine compatible with Windows Vista?
- 15When I print, the pages are smudged with ink.
- 16What driver package format is supported by my Linux distribution?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19No Ink Cartridge
- 20When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22Load envelopes
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24Scan a document from a Windows Vista application
- 25"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 26Windows 10 Support Information
- 27I cannot save a file downloaded from the Brother support website (For Windows)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 30Download a file from the "Downloads" section and save it to Windows 8 computer.
- 31Wrong Ink Color
- 32How to identify your Operating System (OS).
- 33Unable to Scan AX
- 34Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 35Unable to Print 3X
- 36Low Temperature
- 37High Temperature
- 38The edge of glossy paper is smudged.
- 39Change the printer driver settings (Windows/macOS)
- 40Unable to Print XX
- 41Ink Low
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44Can third party ink be used to refill the ink cartridges?
- 45Improve poor print quality.
- 46What is the recommended paper?
- 47Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Where can I download Brother iPrint&Scan application for Mac?
