FAQs & Troubleshooting
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184 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The scanner cover support has come off. (With Video Instructions)
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5Is my Brother machine compatible with Windows Vista?
- 6What driver package format is supported by my Linux distribution?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Locate files scanned with ControlCenter2 (For Macintosh)
- 11The edge of glossy paper is smudged.
- 12Change the printer driver settings (Windows/macOS)
- 13Print using only the black ink cartridge when the Color cartridges have run out.
- 14Paper Jam
- 15Replace Ink
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 18Can third party ink be used to refill the ink cartridges?
- 19I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 20I still receive the error message "Paper Jam" after I removed the jammed paper.
- 21Can I print from or scan to Android™ Smartphone?
- 22When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24How to identify your Operating System (OS).
- 25Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27When I print, the pages are smudged with ink.
- 28Where is the USB port on the machine?
- 29"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 30The error message of Status Monitor is different from the error message of the Brother Machine or the FAQ.
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33I cannot view the HTML format manual (web manual).
- 34Load paper in the paper tray
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36Make a two-sided copy of an ID card.
- 37Unable to Scan AX
- 38Unable to Print 3X
- 39How do I know which side up my photo paper should be in the tray?
- 40Unable to Print XX
- 41Cannot Detect
- 42Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 43No Paper Fed
- 44Cover is Open
- 45When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 46One or more of my colors are not printing (blank).
- 47Scan a document in Mac OS X 10.7.
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 49Improve poor print quality.
- 50Print on both sides of the page? (Manual 2-sided/Duplex Printing)