FAQs & Troubleshooting
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304 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Load paper in the paper tray
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Replace Belt
- 5Replace Drum
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Install the optional lower tray
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Reset the network settings to the factory default (video instructions).
- 10Scan from the Brother iPrint&Scan application using Windows Phone.
- 11White streaks or bands down the page
- 12Reset the network settings to the factory default (video instructions available)
- 13What can happen if the wrong paper is used in your machine.
- 14Jam MP Tray
- 15Replace Toner
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I can print but cannot scan via network. (For Windows)
- 29Clean the inside of the machine (video instructions available)
- 30White lines, bands or ribbing across the page
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 34Open the "Scanners and Cameras" and Properties.
- 35Drum Stop
- 36No Toner
- 37Carry out calibration to improve the color density
- 38Envelope creases
- 39All one color
- 40What driver package format is supported by my Linux distribution?
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 43Document Jam
- 44Replace WT Box
- 45Jam Duplex
- 46Jam Tray 1 / Jam Tray 2
- 47Turn the Toner Save mode on or off
- 48Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 49How to identify your Operating System (OS).
- 50Tray 2 Error