FAQs & Troubleshooting
Latest |
304 Results
- 131.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 217.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 310.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 427.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 508.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 601.06.2023Delete print jobs from the print queue.
- 716.05.2023I cannot print from my computer via USB.
- 826.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 910.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1007.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1127.03.2023"Offline" appears on the Status Monitor.
- 1227.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1327.03.2023Change the printer driver settings (Windows/macOS)
- 1427.03.2023The printer status is Offline or Paused.
- 1524.03.2023Open the Status Monitor
- 1617.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1717.03.2023I can print but cannot scan via network. (For Windows)
- 1817.03.2023Open the "Scanners and Cameras" and Properties.
- 1914.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2014.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2114.02.2023Scan a document in Windows 8 and Windows 10.
- 2214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2306.01.2023Condensation
- 2419.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2519.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2613.12.2022How to identify your Operating System (OS).
- 2715.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2815.11.2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 2912.10.2022Can I print from DOS applications?
- 3026.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3112.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3230.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3322.08.2022Configure the Scan to Email Feature (Linux)
- 3422.08.2022I keep getting the error message "Authenticate Err (Authentication error)".
- 3509.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3626.07.2022Configure and use the Scan Key Tool (Linux)
- 3720.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3830.06.2022I can print but cannot scan via network. (For Mac)
- 3930.06.2022Check the Node Name of the Brother machine
- 4023.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4120.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4209.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4302.05.2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 4420.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4520.04.2022Uninstall the Brother Software and Drivers (Windows)
- 4614.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4707.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4801.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4901.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 5024.03.2022I cannot find some option in the Printing preferences. (For Windows)