FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 14Adjust color settings by using the custom setting in the printer driver
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 18How do I know the current network configuration?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 21When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24How to identify your Operating System (OS).
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 31Change the printer driver settings (Windows/macOS)
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 33I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 34I cannot scan via USB. (Mac OS X)
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 37I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39Which E-mail packages are compatible with ControlCenter3?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42How do I replace the belt unit?
- 43How do I replace the waste toner box?
- 44What kind of memory can I use?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47The image is ghosted.
- 48White spots or hollow print appears.
- 49I cannot install the driver when using the Driver Install Tool. (Linux)
- 50Windows 10 Support Information