FAQs & Troubleshooting
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288 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3What is Brother iPrint&Scan?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Can I print from or scan to Android™ Smartphone?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Printouts have wrinkles.
- 14I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 15How do I clear the message "Jam Rear" from the LCD display?
- 16What driver package format is supported by my Linux distribution?
- 17I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19How do I turn off/on the Toner Save Mode?
- 20Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 21How do I clear the message "Jam MP Tray" from the LCD display?
- 22Vertical colored streaks or bands appear on the page.
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29Tips for copy/scanning and preventing document jams
- 30Adjust color settings by using the custom setting in the printer driver
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The printer status is Offline or Paused.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Scan and save a document in PDF format (Scan to File)
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 37I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41How to identify your Operating System (OS).
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 44I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 45Printouts have toner scatter or toner stain.
- 46How do I clear the message "Jam Inside" from the LCD display?
- 47White streaks or bands appear down the page.
- 48Colored lines appear across the page.
- 49Replace the drum unit.
- 50Colors are light or unclear on the whole page.
