FAQs & Troubleshooting
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287 Results
- 1Tips for copy/scanning and preventing document jams
- 2What is Brother iPrint&Scan?
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6The printer status is Offline or Paused.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Locate files scanned with ControlCenter3 (For Windows)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10How do I clear the message "Jam Inside" from the LCD display?
- 11Spots are printed at 75mm.
- 12Colored lines appear across the page.
- 13Color around the edge of printing is incorrect.
- 14How do I clear the message "No Waste Toner"?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Delete print jobs from the print queue.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Can I print from or scan to Android™ Smartphone?
- 22I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 23White lines or bands or ribbing appear across the page.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25How do I install additional memory?
- 26The image is ghosted.
- 27Print command (LPR) (Linux)
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 31How do I clear the message "Document Jam" from the LCD display?
- 32How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 33How do I clean the laser scanner windows?
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35Drum End Soon
- 36I installed scan-key-tool, but it does not work. (Linux)
- 37Install Presto!® PageManager® onto Windows 10.
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40Can I use AirPrint with my Brother machine?
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43Can I print from and scan to iPhone, iPod touch and iPad?
- 44When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 45How do I improve the color density? (Print Calibration)
- 46How do I clean the drum unit?
- 47When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 48How do I replace the belt unit?
- 49How do I replace the waste toner box?
- 50How do I replace the waste toner box?