FAQs & Troubleshooting
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287 Results
- 1Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Adjust color settings by using the custom setting in the printer driver
- 8Scan and save a document in PDF format (Scan to File)
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Delete print jobs from the print queue.
- 12I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 14I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 15How do I clear the message "Document Jam" from the LCD display?
- 16When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 17What kind of memory can I use?
- 18White streaks or bands appear down the page.
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 27How to identify your Operating System (OS).
- 28Tips for copy/scanning and preventing document jams
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 32I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 33Is my Brother machine compatible with Windows Vista?
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35Printouts have wrinkles.
- 36Colored lines appear across the page.
- 37What is the BRAdmin Professional software used for?
- 38Replace the toner cartridge
- 39I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 40How do I clear the message "MFC is Busy" or "Connect Failure"?
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44Print a web page from iPrint&Scan when using an Android™ mobile device.
- 45Can I use AirPrint with my Brother machine?
- 46Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50Can I print from or scan to Android™ Smartphone?