FAQs & Troubleshooting
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293 Results
- 104.07.2024Scan a document using Brother iPrint&Scan. (macOS only)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 510.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 708.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 801.06.2023Add your Brother machine with AirPrint (macOS)
- 901.06.2023Delete print jobs from the print queue.
- 1016.05.2023I cannot print from my computer via USB.
- 1126.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1210.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1307.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1427.03.2023Duplex (two-sided) scan
- 1527.03.2023"Offline" appears on the Status Monitor.
- 1627.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1727.03.2023Change the printer driver settings (Windows/macOS)
- 1827.03.2023The printer status is Offline or Paused.
- 1924.03.2023Open the Status Monitor
- 2017.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2117.03.2023I can print but cannot scan via network. (For Windows)
- 2217.03.2023Open the "Scanners and Cameras" and Properties.
- 2314.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2414.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2514.02.2023Scan a document in Windows 8 and Windows 10.
- 2614.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2719.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2813.12.2022How to identify your Operating System (OS).
- 2913.12.2022Curled or wavy
- 3024.11.2022Configure and use the Scan to FTP feature
- 3116.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3215.11.2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 3331.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3412.10.2022Can I print from DOS applications?
- 3511.10.2022Set the Brother machine to prevent public access to certain features
- 3627.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3726.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3812.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3930.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4030.08.2022Configure and use the Scan to Network feature (For Windows)
- 4122.08.2022Configure the Scan to Email Feature (Linux)
- 4209.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4326.07.2022Configure and use the Scan Key Tool (Linux)
- 4420.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 4519.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 4630.06.2022I can print but cannot scan via network. (For Mac)
- 4723.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4820.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4909.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5002.05.2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.