FAQs & Troubleshooting
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292 Results
- 1Drum Error (Drum!)
- 2Duplex (two-sided) scan
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 9Replace Drum
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Replace Toner
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 15Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 16Jam Duplex
- 17Jam MP Tray
- 18What driver package format is supported by my Linux distribution?
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Configure and use the Scan to FTP feature
- 22Change the printer driver settings (Windows/macOS)
- 23I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 26Reset the network settings to the factory default (video instructions).
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 29Printing/ Scanning with a mobile device
- 30Replace PF Kit xx
- 31The printer status is Offline or Paused.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Wrong Paper Size
- 34My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 37Document Jam
- 38Jam Tray 1 / Jam Tray 2
- 39Curled or wavy
- 40I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 41How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Set the Brother machine to prevent public access to certain features
- 47Configure and use the Scan Key Tool (Linux)
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Add your Brother machine with AirPrint (macOS)
- 50When I try to scan the document, the scanner application crashes. (OS X 10.11)