FAQs & Troubleshooting
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203 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2REPLACE DRUM
- 3Turn the Toner Save mode on or off
- 4Curled (video instructions available)
- 5White lines across the page
- 6Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8Check Connection
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11TONER ENDED
- 12Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15JAM DUPLEX
- 16Wrinkles or creases
- 17I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 18Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 19Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 20Print on envelopes, labels, or thick paper from the manual feed slot.
- 21Ghost
- 22All black
- 23When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 24What driver package format is supported by my Linux distribution?
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 27NO TONER
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29How can I clear the "Scanner Locked" error message?
- 30Out of Memory
- 31Curled or wavy
- 32Page skewed
- 33The driver installation finished successfully but I cannot print. (Linux)
- 34To install the printer driver easily using a tool. (Linux)
- 35Windows 10 Support Information
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 38Uninstall the Brother Software and Drivers (Windows)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Uninstall Scan-key-tool. (Linux)
- 42All print jobs are aborted and nothing is printed. (Linux)
- 43Install PaperPort™ 12SE onto Windows 10.
- 44I cannot save a file downloaded from the Brother support website (For Windows)
- 45Check the firmware version.
- 46When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 47"Offline" appears on the Status Monitor.
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 50Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)