FAQs & Troubleshooting
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204 Results
- 1JAM INSIDE
- 2White lines, bands or ribbing across the page
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Curled (video instructions available)
- 6Curled
- 7Page skewed
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9Toner Low or Prepare New Toner Cartridge
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 12Turn the Toner Save mode on or off
- 13I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 14Is my Brother machine compatible with Windows Vista?
- 15Poor fixing
- 16Lines across the page
- 17What is the recommended paper?
- 18Pre-Required Procedures (Linux)
- 19Locate files scanned with ControlCenter2 (For Macintosh)
- 20Can I print from or scan to Android™ Smartphone?
- 21Size mismatch
- 22Toner specks
- 23Jam Rear
- 24Wrinkles or creases
- 25REPLACE DRUM
- 26Print on envelopes, labels, or thick paper from the manual feed slot.
- 27Ghost
- 28Hollow print
- 29I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 30The downloaded driver's name is different from my machine's name. (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32How to identify your Operating System (OS).
- 33Scan a text document and convert it into a text file (For Windows)
- 34Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 35CARTRIDGE ERROR
- 36How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 37Duplex Disabled
- 38Drum Stop
- 39The printer status is Offline or Paused.
- 40Drum Error (Drum!)
- 41Drum End Soon
- 42Clean the scanner to improve the copy or fax quality.
- 43Black toner marks across the page
- 44White lines down the page
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Gray background
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48Faint
- 49Black lines down the page
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)