FAQs & Troubleshooting
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201 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2REPLACE DRUM
- 3JAM INSIDE
- 4Curled (video instructions available)
- 5What driver package format is supported by my Linux distribution?
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7How to identify your Operating System (OS).
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10Check Connection
- 11Locate files scanned with ControlCenter2 (For Macintosh)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Out of Memory
- 15JAM TRAY 1
- 16Curled or wavy
- 17What is the recommended paper?
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19Drum Error (Drum!)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Jam Rear
- 23Wrinkles or creases
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 27Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29CARTRIDGE ERROR
- 30TONER ENDED
- 31Cover is Open
- 32Black toner marks across the page
- 33Can I use non-Brother or third party supplies with the Brother machine?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 36I cannot print from my computer via USB.
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 41Install the built-in drivers (For Windows 8 and Windows 10)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Can I use AirPrint with my Brother machine?
- 44I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 45What is Toner Continue Mode?
- 46Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48Clean the paper pick-up roller (video instructions available)
- 49Is my Brother machine compatible with Windows Vista?
- 50Toner Low or Prepare New Toner Cartridge