FAQs & Troubleshooting
Latest |
172 Results
- 105.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 231.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 317.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 601.06.2023Delete print jobs from the print queue.
- 716.05.2023I cannot print from my computer via USB.
- 827.03.2023"Offline" appears on the Status Monitor.
- 927.03.2023Change the printer driver settings (Windows/macOS)
- 1027.03.2023The printer status is Offline or Paused.
- 1124.03.2023Open the Status Monitor
- 1217.03.2023Open the "Scanners and Cameras" and Properties.
- 1315.02.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1414.02.2023Scan and save a document in PDF format (Scan to File)
- 1514.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1614.02.2023Scan a document in Windows 8 and Windows 10.
- 1719.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 1813.12.2022How to identify your Operating System (OS).
- 1916.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2031.10.2022Which E-mail packages are compatible with ControlCenter3?
- 2131.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2212.10.2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2326.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2420.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2505.09.2022I am using Windows. When I print a document, the printed page is blank. What should I do?
- 2630.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2722.08.2022Configure the Scan to Email Feature (Linux)
- 2809.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2908.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3003.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3126.07.2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3226.07.2022Configure and use the Scan Key Tool (Linux)
- 3320.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3518.05.2022Locate files scanned with ControlCenter3 (For Windows)
- 3609.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3720.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 3807.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 3901.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4001.04.2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4124.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 4224.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4317.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4415.02.2022Replace the drum unit.
- 4506.01.2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4610.11.2021Open the Control Panel (For Windows)
- 4712.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4819.01.2021ControlCenter3 displays a blank screen at startup (Windows)
- 4929.12.2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 5022.10.2020Install PaperPort™ 12SE / 14SE onto Windows 10.