FAQs & Troubleshooting
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172 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 5Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6The printer status is Offline or Paused.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Scan and save a document in PDF format (Scan to File)
- 9How do I clean the scanner to improve the copy quality?
- 10How do I clean the corona wire?
- 11Pre-Required Procedures (Linux)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Delete print jobs from the print queue.
- 14The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 15I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17Change the printer driver settings (Windows/macOS)
- 18The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 21How do I clean the laser scanner window?
- 22When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 23I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 24I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Important points for specifying the scan area (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I use AirPrint with my Brother machine?
- 32How to identify your Operating System (OS).
- 33The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 34Is my Brother machine compatible with Windows Vista?
- 35Which E-mail packages are compatible with ControlCenter3?
- 36How do I clean white or black spots on printed documents?
- 37Configure the Scan to Email Feature (Linux)
- 38Install Presto!® PageManager® onto Windows 10.
- 39Open the "Scanners and Cameras" and Properties.
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Scan using XSane or GIMP (Linux)
- 42Delete a network scanner entry. (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 45The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 46Windows 7 Support Information
- 47The paper is skewed when it's printed.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 50I am using Windows. When I print a document, the printed page is blank. What should I do?