FAQs & Troubleshooting
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294 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is Brother iPrint&Scan?
- 5Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I cannot print using my Brother machine on a wireless network (Mac)
- 12Scan from the Brother iPrint&Scan application using Windows Phone.
- 13Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 14Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 15Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17I still receive the error message "Paper Jam" after I removed the jammed paper.
- 18Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 27How do I load envelopes into my machine?
- 28The edge of glossy paper is smudged.
- 29What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 30Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 31Wrong Paper Size
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 34How do I factory reset the network settings?
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I get a TS error when trying to print on a wireless network.
- 37Replace Ink
- 38Scan using XSane or GIMP (Linux)
- 39All print jobs are aborted and nothing is printed. (Linux)
- 40Enable the Brother machine's network interface.
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 43Is my Brother machine compatible with Windows Vista?
- 44One or more of my colors are not printing (blank). What can I do?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50Clear the paper jam.