FAQs & Troubleshooting
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240 Results
- 10105.07.2018Windows 7 Support Information
- 10227.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 10325.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10425.03.2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10525.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 10625.03.2016What is the Network Shared printing?
- 10725.03.2016Discover the MAC address of the Brother network card
- 10825.03.2016Can I print from or scan to Android™ Smartphone?
- 10925.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 11024.03.2016When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11124.03.2016I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11224.03.2016I cannot scan via USB. (Mac OS X)
- 11324.03.2016I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11424.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11524.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 11624.03.2016Scan a document in Mac OS X 10.7.
- 11724.03.2016I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 11823.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11923.03.2016What is the BRAdmin Professional software used for?
- 12005.11.2015I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 12115.05.2015Set the date and time
- 12211.05.2015I cannot pull the paper tray out of my machine. What can I do?
- 12311.05.2015The ink bleeds and the letters look fuzzy on my printed documents. What can I do?
- 12411.05.2015How do I start ControlCenter3?
- 12511.05.2015When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 12611.05.2015When printing from my Apple Mac OS X, the print is coming out mirrored.
- 12711.05.2015The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 12811.05.2015One or more of my colors are not printing (blank). What can I do?
- 12911.05.2015Glossy Paper does not feed correctly. What can I do?
- 13011.05.2015When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 13111.05.2015When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 13211.05.2015I'm using Windows and the print speed is too slow. What can I do?
- 13311.05.2015Why can't I print when an ink cartridge is empty?
- 13411.05.2015Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 13511.05.2015Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13611.05.2015Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 13703.04.2015How do I clear the message "PAPER JAM" from the display?
- 13825.11.2014I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 13920.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 14019.11.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14119.09.2014Scan a document in Mac OS X 10.6.
- 14204.06.2014The edge of glossy paper is smudged.
- 14320.02.2014Check the firmware version.
- 14429.01.2014When I print photos, the color quality is not good.
- 14527.01.2014Improve poor print quality.
- 14627.01.2014How do I replace the Ink Cartridge?
- 14717.01.2014Change the user interface of ControlCenter3
- 14817.01.2014I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 14917.01.2014Scan a document using "Scanner and Camera Wizard" in Windows XP
- 15017.01.2014Scan an image and insert it in a Windows XP application