FAQs & Troubleshooting
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241 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3How do I load paper?
- 4The printer status is Offline or Paused.
- 5How to identify your Operating System (OS).
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 10I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I know which side up my photo paper should be in the tray?
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15Scan and save a document in PDF format (Scan to File)
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Protect your Brother machine against unauthorised access over the network
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23Delete print jobs from the print queue.
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26Paper size settings are unavailable when I print from OpenOffice (Linux)
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 30When I print images, the quality is not good (Linux)
- 31The downloaded driver's name is different from my machine's name. (Linux)
- 32I am unable to print from a client PC to a printer on a print server. (Linux)
- 33Pre-Required Procedures (Linux)
- 34Download a file from the "Downloads" section and save it to Windows 8 computer.
- 35The edge of glossy paper is smudged.
- 36I'm having difficulty reading the information displayed on my Brother machine's LCD.
- 37When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41I cannot feed the paper from the Photo Paper Tray.
- 42Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 43Where is the USB port on the machine?
- 44When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 47Configure and use the Scan Key Tool (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Large characters are printed incorrectly. (Linux)