FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4I cannot make borderless prints.
- 5I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7How do I know which side up my photo paper should be in the tray?
- 8The printer status is Offline or Paused.
- 9How do I clear Machine Error 46?
- 10I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 11I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 12I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14Uninstall the drivers (Windows)
- 15I want to print using CUPS while keeping SELinux enabled. (Linux)
- 16Windows 10 Support Information
- 17Protect your Brother machine against unauthorised access over the network
- 18How to identify your Operating System (OS).
- 19A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 20I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 21Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 22I cannot feed the paper from the Photo Paper Tray.
- 23Which E-mail packages are compatible with ControlCenter3?
- 24Glossy Paper does not feed correctly. What can I do?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26What is the BRAdmin Professional software used for?
- 27What driver package format is supported by my Linux distribution?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Can I print from or scan to Android™ Smartphone?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I can print but cannot scan via network. (For Mac)
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?
- 36When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 40Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42Pre-Required Procedures (Linux)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45What is the Network Shared printing?
- 46Locate files scanned with ControlCenter2 (For Macintosh)
- 47Change the printer driver settings (Windows/macOS)
- 48I am sharing my Brother machine. I can print but cannot scan.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
