FAQs & Troubleshooting
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240 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Scan and save a document in PDF format (Scan to File)
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 12I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 13Protect your Brother machine against unauthorised access over the network
- 14The printer status is Offline or Paused.
- 15I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 16I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 20Cannot print after a Windows 10 update (June 2020)
- 21Delete print jobs from the print queue.
- 22I cannot make borderless prints.
- 23Can I print using only the black ink cartridge when the Color cartridges have run out?
- 24What kind of Media Adapter can I use?
- 25How do I clear the message "PAPER JAM" from the display?
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 28My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 31I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 32How do I replace the Ink Cartridge?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36How do I clear Machine Error 46?
- 37I cannot feed the paper from the Photo Paper Tray.
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 40When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 41What is the BRAdmin Professional software used for?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44How to identify your Operating System (OS).
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 47Which E-mail packages are compatible with ControlCenter3?
- 48I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.