FAQs & Troubleshooting
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274 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3Replace Ink
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6What is Brother iPrint&Scan?
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8Discover the MAC address of the Brother network card
- 9Can I print from or scan to Android™ Smartphone?
- 10I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 11My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 12What driver package format is supported by my Linux distribution?
- 13Delete a network scanner entry. (Linux)
- 14Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 15Can I use AirPrint with my Brother machine?
- 16Ink Low
- 17I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 18How do I load envelopes into my machine?
- 19Where can I find my Brother machine's serial number?
- 20I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22Enable the Brother machine's network interface.
- 23Protect your Brother machine against unauthorised access over the network
- 24The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26Print a web page from iPrint&Scan when using an Android™ mobile device.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31How do I factory reset the network settings?
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Configure scan settings without administrator privileges (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Set up your Brother machine on a wireless network.
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38How do I know which side up my photo paper should be in the tray?
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 41When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 42How can I change the paper size, paper type and print size settings when using the PhotoCapture Center™?
- 43Change the user interface of ControlCenter3
- 44Paper Jam
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Can I adjust the Sleep Mode setting?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48Cannot print after a Windows 10 update (June 2020)
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50Uninstall the scanner driver. (Linux)