FAQs & Troubleshooting
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199 Results
- 1The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 5I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 6I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 7When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 8Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 9Pre-Required Procedures (Linux)
- 10Change the printer driver settings (Windows/macOS)
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12The printer status is Offline or Paused.
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16Change the user interface of ControlCenter3
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18When I print, the pages are smudged with ink. What should I do?
- 19How do I clear the message "PAPER JAM" from the display?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Open the "Scanners and Cameras" and Properties.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28I installed scan-key-tool, but it does not work. (Linux)
- 29Uninstall the scanner driver. (Linux)
- 30How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34I cannot make borderless prints.
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37The edge of glossy paper is smudged.
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42Where can I get FaceFilter Studio and what can I do with this application?
- 43I cannot remove red-eye.
- 44Scan a document from the Windows Vista Photo Gallery
- 45I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 46Is my Brother machine compatible with Windows Vista?
- 47When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 48Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 49Glossy Paper does not feed correctly. What can I do?
- 50Where is the USB port on the machine?