FAQs & Troubleshooting
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197 Results
- 1The printer status is Offline or Paused.
- 2Why can't I print when an ink cartridge is empty?
- 3When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 4The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 5Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 9How do I load paper?
- 10Pre-Required Procedures (Linux)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print using only the black ink cartridge when the Color cartridges have run out?
- 13I'm using Macintosh. What is the PreScan option used for?
- 14Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 15Uninstall Scan-key-tool. (Linux)
- 16Can I print from or scan to Android™ Smartphone?
- 17How do I know which side up my photo paper should be in the tray?
- 18Scan and save a document in PDF format (Scan to File)
- 19Glossy Paper does not feed correctly. What can I do?
- 20Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 21Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 22I cannot print from my computer via USB.
- 23The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 24The ink cartridges run out very quickly. Is there any reason for that?
- 25I cannot remove red-eye.
- 26Can third party ink be used to refill the ink cartridges?
- 27Where is the USB port on the machine?
- 28The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Uninstall the drivers. (Mac OS X 10.5)
- 31What driver package format is supported by my Linux distribution?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 35Windows 10 Support Information
- 36The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 37The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 38Improve poor print quality.
- 39Is there any way to reduce Ink consumption when printing from my computer?
- 40How do I replace the Ink Cartridge?
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42Uninstall the scanner driver. (Linux)
- 43Print command (cupswrapper) (Linux)
- 44The edge of glossy paper is smudged.
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46How do I clear Machine Error 46?
- 47Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49Where can I get FaceFilter Studio and what can I do with this application?
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.