FAQs & Troubleshooting
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207 Results
- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print using only the black ink cartridge when the Color cartridges have run out?
- 5The driver installation finished successfully but I cannot print. (Linux)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7How do I clear Machine Error 46?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 11Locate files scanned with ControlCenter3 (For Windows)
- 12Can I print from or scan to Android™ Smartphone?
- 13The edge of glossy paper is smudged.
- 14Scan and save a document in PDF format (Scan to File)
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 17I cannot feed the paper from the Photo Paper Tray.
- 18Windows 7 Support Information
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 23The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 24When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 27I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 28Can third party ink be used to refill the ink cartridges?
- 29"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 30When I print, the pages are smudged with ink. What should I do?
- 31Why can't I print when an ink cartridge is empty?
- 32While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 33How do I load paper?
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 37My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 38When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 39Command List of brscan. (Linux)
- 40I cannot print from my computer via USB.
- 41How do I know which side up my photo paper should be in the tray?
- 42Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 43How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 44Scan a document from the Windows Vista Photo Gallery
- 45Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 46Scan a document using "Scanner and Camera Wizard" in Windows XP
- 47Scan a document in Windows 8 and Windows 10.
- 48When scanning to OCR from PaperPort® SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 49Uninstall the drivers. (Mac OS X 10.5)
- 50Uninstall the drivers. (Mac OS X 10.2 - 10.4)