FAQs & Troubleshooting
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198 Results
- 1Load paper in the paper tray
- 2What driver package format is supported by my Linux distribution?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I know which side up my photo paper should be in the tray?
- 7Scan and save a document in PDF format (Scan to File)
- 8Replace Ink
- 9How do I load envelopes into my machine?
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13The edge of glossy paper is smudged.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16When I print, the pages are smudged with ink. What should I do?
- 17Paper Jam
- 18When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 19When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 20Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 21Print command (LPR) (Linux)
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24"Offline" appears on the Status Monitor.
- 25Delete print jobs from the print queue.
- 26I cannot make borderless prints.
- 27Can I use AirPrint with my Brother machine?
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 31Scan a document into ScanSoft™ PaperPort™ 11SE
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34One or more of my colors are not printing (blank). What can I do?
- 35Where is the USB port on the machine?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37What format are the attachments when a document is scanned to e-mail and is a special viewer needed? (For Windows)
- 38I'm using Macintosh. What is the PreScan option used for?
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 41I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43To install the printer driver easily using a tool. (Linux)
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45How do I clear the message "Cannot Detect" from the display?
- 46When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 47Scan an image and insert it in a Windows XP application
- 48When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 49Set the date and time
- 50The LCD displays an error code (number). What does it mean?