FAQs & Troubleshooting
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198 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3When I print, the pages are smudged with ink. What should I do?
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5How do I load envelopes into my machine?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7What driver package format is supported by my Linux distribution?
- 8Scan and save a document in PDF format (Scan to File)
- 9Can third party ink be used to refill the ink cartridges?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13The printer status is Offline or Paused.
- 14Paper Jam
- 15Replace Ink
- 16Load paper in the paper tray
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Scan a document in Mac OS X 10.7.
- 19Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23Can I use AirPrint with my Brother machine?
- 24The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Where is the USB port on the machine?
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28Important points for specifying the scan area (Linux)
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30Configure scan settings without administrator privileges (Linux)
- 31Delete print jobs from the print queue.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33The edge of glossy paper is smudged.
- 34How do I know which side up my photo paper should be in the tray?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Where can I get FaceFilter Studio and what can I do with this application?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 40When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 41When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 42I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 43I'm using Macintosh. What is the PreScan option used for?
- 44Configure the Scan to Email Feature (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46The driver installation finished successfully but I cannot print. (Linux)
- 47When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Install BookScan & Whiteboard Suite onto Windows 10.
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)