FAQs & Troubleshooting
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213 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 5I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 6When I print, the pages are smudged with ink. What should I do?
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot make borderless prints.
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The printer status is Offline or Paused.
- 13Scan and save a document in PDF format (Scan to File)
- 14Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 17Print using only the black ink cartridge when the Color cartridges have run out.
- 18Paper Jam
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Open the Control Panel (For Windows)
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24The edge of glossy paper is smudged.
- 25Is my Brother machine compatible with third party print servers?
- 26When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 27Where is the USB port on the machine?
- 28The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30When I print images, the quality is not good (Linux)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34Scan a document from a Windows XP application
- 35When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 36How do I load envelopes into my machine?
- 37I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 38How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 39Configure scan settings without administrator privileges (Linux)
- 40I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 41Install BookScan & Whiteboard Suite onto Windows 10.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Delete print jobs from the print queue.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via USB.
- 49The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.