FAQs & Troubleshooting
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212 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I know which side up my photo paper should be in the tray?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What driver package format is supported by my Linux distribution?
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Paper Jam
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10Can I print from or scan to Android™ Smartphone?
- 11How do I load envelopes into my machine?
- 12When I print, the pages are smudged with ink. What should I do?
- 13How do I make copies using my Brother machine?
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I use AirPrint with my Brother machine?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Scan and save a document in PDF format (Scan to File)
- 22Scan multiple pages into one file instead of each scan being saved as a separate file.
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25Is my Brother machine compatible with Windows Vista?
- 26I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 27Can third party ink be used to refill the ink cartridges?
- 28Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32All print jobs are aborted and nothing is printed. (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I cannot print from my computer via USB.
- 36Windows 7 Support Information
- 37Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 38When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 39Uninstall the Brother Software and Drivers (Windows)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42Pre-Required Procedures (Linux)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 45When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50How to identify your Operating System (OS).