FAQs & Troubleshooting
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191 Results
- 104.07.2024Scan a document using Brother iPrint&Scan. (macOS only)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 329.05.2024Cartridge Error
- 428.02.2024Uninstall the drivers. (macOS 13 or greater)
- 514.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 614.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 731.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 810.01.2024Turn the Toner Save mode on or off
- 917.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1010.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1127.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1208.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1301.06.2023Delete print jobs from the print queue.
- 1416.05.2023I cannot print from my computer via USB.
- 1519.04.2023I cannot install the Brother printer driver (macOS 11 or later)
- 1610.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1707.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1807.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 1927.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2027.03.2023Change the printer driver settings (Windows/macOS)
- 2127.03.2023The printer status is Offline or Paused.
- 2217.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2317.03.2023I can print but cannot scan via network. (For Windows)
- 2417.03.2023Open the "Scanners and Cameras" and Properties.
- 2515.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2614.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2714.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 2814.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2914.02.2023Scan a document in Windows 8 and Windows 10.
- 3014.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3119.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 3219.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 3313.12.2022How to identify your Operating System (OS).
- 3407.11.2022Access Web Based Management
- 3526.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3601.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 3701.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 3830.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3922.08.2022Configure the Scan to Email Feature (Linux)
- 4010.08.2022A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 4109.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4226.07.2022Configure and use the Scan Key Tool (Linux)
- 4330.06.2022I can print but cannot scan via network. (For Mac)
- 4423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4509.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4620.04.2022Uninstall the Brother Software and Drivers (Windows)
- 4714.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4811.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 4907.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5001.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.