FAQs & Troubleshooting
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192 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2Replace Toner
- 3Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4The printer status is Offline or Paused.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 7No Drum
- 8(Video) Load A5 long edge paper
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 14Jam Inside
- 15Replace Drum
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Check the remaining ink or toner level (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21Load paper in the paper tray
- 22Printing/ Scanning with a mobile device
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24What is the BRAdmin Professional software used for?
- 25What driver package format is supported by my Linux distribution?
- 26Wireless setup is requesting a WPS PIN to complete the setup
- 27Set up your Brother machine on a wireless network.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Can I use AirPrint with my Brother machine?
- 36How to identify your Operating System (OS).
- 37I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 40Drum End Soon
- 41Jam Tray
- 42Turn the Toner Save mode on or off
- 43I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 44Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 45The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 46Large characters are printed incorrectly. (Linux)
- 47Uninstall the scanner driver. (Linux)
- 48I cannot print using my Brother machine on a wireless network (Windows)
- 49Delete print jobs from the print queue.
- 50Check the kind of scanner driver installed by connecting the USB/ Parallel cable.