FAQs & Troubleshooting
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208 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Ink
- 3What driver package format is supported by my Linux distribution?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I know which side up my photo paper should be in the tray?
- 7Locate files scanned with ControlCenter2 (For Macintosh)
- 8Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11The printer status is Offline or Paused.
- 12Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 13I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 14When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16Delete print jobs from the print queue.
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21The edge of glossy paper is smudged.
- 22Where can I get FaceFilter Studio and what can I do with this application?
- 23One or more of my colors are not printing (blank). What can I do?
- 24Where is the USB port on the machine?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Which E-mail packages are compatible with ControlCenter3?
- 32Can third party ink be used to refill the ink cartridges?
- 33Improve poor print quality.
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I load envelopes into my machine?
- 36Scan using XSane or GIMP (Linux)
- 37When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 38Delete a network scanner entry. (Linux)
- 39How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 40Scan a document in Windows 8 and Windows 10.
- 41The keys on the control panel do not respond.
- 42Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 43I cannot install the driver when using the Driver Install Tool. (Linux)
- 44"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 45I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 46I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 47Install Presto!® PageManager® onto Windows 10.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50I still receive the error message "Paper Jam" after I removed the jammed paper.