FAQs & Troubleshooting
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204 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3What driver package format is supported by my Linux distribution?
- 4Is my Brother machine compatible with third party print servers?
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 7Scan and save a document in PDF format (Scan to File)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Change the printer driver settings (Windows/macOS)
- 10The printer status is Offline or Paused.
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12What kind of Media Adapter can I use?
- 13Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 14I'm using Macintosh. What is the PreScan option used for?
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 17Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 18Scan a document in Windows 8 and Windows 10.
- 19I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Can I print from or scan to Android™ Smartphone?
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 25I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 26When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28Scan a document in Mac OS X 10.6.
- 29When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 30How do I clear the message "PAPER JAM" from the display?
- 31I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Configure scan settings without administrator privileges (Linux)
- 35I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 36The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 37I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 38I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 39Scan a document in Mac OS X 10.7.
- 40Uninstall the drivers. (Mac OS X 10.5)
- 41How do I replace the Ink Cartridge?
- 42I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 43I installed scan-key-tool, but it does not work. (Linux)
- 44When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 45Delete print jobs from the print queue.
- 46The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48Open the "Scanners and Cameras" and Properties.
- 49How to identify your Operating System (OS).
- 50Locate files scanned with ControlCenter3 (For Windows)