FAQs & Troubleshooting
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210 Results
- 1I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 2What driver package format is supported by my Linux distribution?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 5When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 9I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 11The printer status is Offline or Paused.
- 12I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 13When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 14I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 15I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16Where is the USB port on the machine? I can't find it on the back of the unit.
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Why can't I print when an ink cartridge is empty?
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Configure the Scan to Email Feature (Linux)
- 22Cannot print after a Windows 10 update (June 2020)
- 23When I print images, the quality is not good (Linux)
- 24I cannot scan when using SELinux (Security-Enhanced Linux)
- 25Can I print from or scan to Android™ Smartphone?
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 28When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 29Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 30After I installed Sun JavaVM, some applications will not work correctly.
- 31The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 32Uninstall the drivers. (Mac OS X 10.5)
- 33I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 34Scan using XSane or GIMP (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37Pre-Required Procedures (Linux)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Delete print jobs from the print queue.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42The edge of glossy paper is smudged.
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44How do I clear Machine Error 46?
- 45Scan multiple pages into one file instead of each scan being saved as a separate file.
- 46I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 47When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 50Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?