FAQs & Troubleshooting
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205 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 10How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 11Delete print jobs from the print queue.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 15Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 16Uninstall printer drivers (Linux)
- 17My machine does regular cleaning cycles in the night. How can I correct this?
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pre-Required Procedures (Linux)
- 20Can I print from or scan to Android™ Smartphone?
- 21The edge of glossy paper is smudged.
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 26When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 27Why is it necessary for my machine to go through regular cleaning cycles?
- 28The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 29How do I clear the message "MFC is Busy" or "Connect Failure"?
- 30When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 31Open the "Scanners and Cameras" and Properties.
- 32Change the printer driver settings (Windows/macOS)
- 33The printer status is Offline or Paused.
- 34My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 35I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37Scan a document using "Scanner and Camera Wizard" in Windows XP
- 38I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 39When I print, the pages are smudged with ink. What should I do?
- 40How can I clear the "INK EMPTY" message?
- 41I'm using Mac OS® 9.1-9.2. How can I uninstall the drivers?
- 42I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 43When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 44What is MFL-Pro Suite Software (Multi-Function Link Pro Suite)?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47Scan using XSane or GIMP (Linux)
- 48I installed scan-key-tool, but it does not work. (Linux)
- 49The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 50Scan and save a document in PDF format (Scan to File)