FAQs & Troubleshooting
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205 Results
- 1Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4I am having issues with the paper feed. What can I do?
- 5I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 9I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 10What kind of Media Adapter can I use?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13Why can't I print when an ink cartridge is empty?
- 14Cannot print after a Windows 10 update (June 2020)
- 15I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 16Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows/macOS)
- 20When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 21Scan multiple pages into one file instead of each scan being saved as a separate file.
- 22Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 23Scan a document in Mac OS X 10.7.
- 24I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I'm using Macintosh®. What are the settings in the Scanner window used for?
- 27I'm using Macintosh. What is the PreScan option used for?
- 28What driver package format is supported by my Linux distribution?
- 29When I print images, the quality is not good (Linux)
- 30All print jobs are aborted and nothing is printed. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32Can I print from or scan to Android™ Smartphone?
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34Scan and save a document in PDF format (Scan to File)
- 35I cannot scan via USB. (Mac OS X)
- 36Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 37While writing data to the media (memory) card in the media slot, the status dialog box has not been updated. It appears to have frozen. What can I do?
- 38I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 43When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 44Delete a network scanner entry. (Linux)
- 45I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 46Pre-Required Procedures (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 49How to identify your Operating System (OS).
- 50The edge of glossy paper is smudged.