FAQs & Troubleshooting
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233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 3Pre-Required Procedures (Linux)
- 4When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 5I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7Where is the USB port on the machine? I can't find it on the back of the unit.
- 8I can print but cannot scan via network. (For Macintosh)
- 9What is the Network Shared printing?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 13When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 14Windows 10 Support Information
- 15How to identify your Operating System (OS).
- 16Change the printer driver settings (Windows/macOS)
- 17Functions supported in the Windows 7 built-in drivers
- 18I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 19When a large capacity xD-Picture Card™ or SmartMedia® card is inserted into the media slot, I have noticed that the copy speed in "Best" quality mode is slower than when the media card is removed. Why?
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 21Scan a document in Windows 8 and Windows 10.
- 22I'm using Windows® 2000 or XP. When printing from Microsoft Word, the document does not print on the paper size that I selected in the printer driver. What should I do?
- 23Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 24When installing a media (memory) card into the media slot, the message "Card is full" appears even though the card is not full. What should I do?
- 25I'm unable to access the media (memory) card in the media slot. What can I do?
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27Can I print from or scan to Android™ Smartphone?
- 28Scan and save a document in PDF format (Scan to File)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30How do I program the date and time?
- 31Images of the thumbnail page from the media (memory) card won't print.
- 32I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 33The downloaded driver's name is different from my machine's name. (Linux)
- 34Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 35Delete a network scanner entry. (Linux)
- 36I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 37Uninstall printer drivers (Linux)
- 38Check the firmware version.
- 39Delete print jobs from the print queue.
- 40In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 41One or more of my colors are not printing (blank). What can I do?
- 42Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 43When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 44How can I clear the "INK EMPTY" message?
- 45I'm using Macintosh. What is the PreScan option used for?
- 46Why can't I print when an ink cartridge is empty?
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 50Print command (LPR) (Linux)