FAQs & Troubleshooting
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52 Results
- 117.05.2024What iOS mobile application can I use?
- 217.05.2024What Android™ mobile application can I use?
- 322.03.2024Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 409.01.2024How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 518.10.2023I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 618.10.2023How to open the Devices and Printers window
- 718.10.2023How do I uninstall the printer driver?
- 818.10.2023How to identify your Operating System (OS) for Windows or Mac
- 918.10.2023Printing is not possible. (USB connection)
- 1004.07.2023How do I type symbols?
- 1112.04.2023Where can I find my Brother printer's serial number?
- 1222.11.2022The printed label contains blank horizontal lines.
- 1328.10.2022I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 1413.10.2022Where can I download the latest P-touch Editor for Mac?
- 1508.07.2022How do I initialize and clear the printer to factory default settings?
- 1628.06.2022How to install Brother software on a computer not connected to the Internet
- 1723.06.2022How do I connect the printer to my computer using a USB cable?
- 1812.04.2022How do I connect the printer to my mobile device via Bluetooth®?
- 1912.04.2022How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 2031.03.2022How to delete the registry information and files related to the printer driver
- 2122.03.2022I cannot print via Bluetooth® (for Windows)
- 2222.03.2022How to identify the printer's firmware version
- 2322.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 2422.03.2022How can I change the text settings line by line?
- 2522.03.2022I cannot read the display clearly (the screen is too light or dark).
- 2622.03.2022How do I eliminate the margin from the start or end of my label when printing?
- 2722.03.2022How do I change the label length?
- 2822.03.2022How do I change the Language setting of the printer?
- 2922.03.2022How do I type accented characters?
- 3022.03.2022Why doesn't my printer turn on when the Power key is pressed?
- 3122.03.2022When the label is printed, there is too much margin on both sides of the text.
- 3222.03.2022The label is not printed even though I pressed the print key.
- 3315.03.2022I can no longer print from my computer, even though I was able to print previously.
- 3409.12.2021How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 3523.12.2020Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 3604.09.2020When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 3726.08.2020How do I create a small label?
- 3812.06.2020The tape got jammed or stuck in the printer.
- 3923.04.2020My label is not cut automatically after printed.
- 4027.03.2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4111.12.2019Can TZ tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4211.12.2019Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 4329.11.2018The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 4416.11.2018How to use Numbering function
- 4516.11.2018How do I print multiple lines and how many lines can I print?
- 4616.11.2018How do I make a label with a barcode?
- 4716.11.2018How do I change the style to italics?
- 4816.11.2018How do I print vertically?
- 4916.11.2018How do I change the size of characters?
- 5016.11.2018The screen ‘locks’, or the printer does not respond normally.