FAQs & Troubleshooting
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140 Results
- 1I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 2What type of fonts can I use?
- 3When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I transfer label or slip templates?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 11I get an error message and cannot update the firmware. (Windows 10 or later)
- 12The screen ‘locks’, or the printer does not respond normally.
- 13Printing is not possible. (USB connection)
- 14The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 15I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 18Printing is not possible. (P-touch Editor5.3 for Mac)
- 19Where can I download the latest P-touch Editor for Mac?
- 20Label files saved previously are now empty.
- 21How to identify your Operating System (OS) for Windows or Mac
- 22What is the Label List? (P-touch Editor 5.x for Windows)
- 23Where can I find my Brother printer's serial number?
- 24How do I print multiple lines and how many lines can I print?
- 25How do I eliminate the margin from the start or end of my label when printing?
- 26My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 27The printer stops while printing a label.
- 28Which brands of Ni-MH rechargeable batteries do you recommend?
- 29My label is not cut automatically after printed.
- 30How do I change the style to italics?
- 31I cannot print after updating the firmware or font data.
- 32(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 34The fabric tape became detached after washing.
- 35What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 36The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 37How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 38Can I change the text settings line by line?
- 39How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 40How do I clear the current format settings and/or the text on the display?
- 41When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 42When I press the print key, the power turns off.
- 43I can no longer print from my computer, even though I was able to print previously.
- 44The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 45How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 46(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 47I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 48The display remains blank after the power is turned on.
- 49I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 50How to install Brother software on a computer not connected to the Internet