FAQs & Troubleshooting
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111 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2Where can I download the latest P-touch Editor for Mac?
- 3I get an error message and cannot update the firmware. (Windows 10 or later)
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How do I eliminate the margin from the start or end of my label when printing?
- 6How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 7I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 8Printing is not possible. (USB connection)
- 9P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 10Which brands of Ni-MH rechargeable batteries do you recommend?
- 11How to identify your Operating System (OS) for Windows or Mac
- 12My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 13The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 14How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 15Can I change the text settings line by line?
- 16How do I clear the current format settings and/or the text on the display?
- 17Printing is not possible. (P-touch Editor5.3 for Mac)
- 18How do I type symbols?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How do I change the size of characters?
- 21The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 22How do I uninstall the printer driver?
- 23How to open the Devices and Printers window
- 24How to delete the registry information and files related to the printer driver
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 27Can my printer use TZ/TZe tapes?
- 28How to install Brother software on a computer not connected to the Internet
- 29How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 30How do I print multiple lines and how many lines can I print?
- 31How do I change the Language setting of the printer?
- 32How do I type accented characters?
- 33How do I initialize and clear the printer to factory default settings?
- 34I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36A tape jam which cannot be cleared keeps occurring.
- 37The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 38How do I make a label with a barcode?
- 39Why doesn't my printer turn on when the Power key is pressed?
- 40I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 41The tape got jammed or stuck in the printer.
- 42How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 43How to use Numbering function
- 44When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 47What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 48The text cannot be printed as specified.
- 49Why does my machine display "TEXT TOO LONG!" when I press the print key?
- 50Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)