FAQs & Troubleshooting
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111 Results
- 104.07.2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 227.06.2024The scanning speed is slow when scanning from my machine. (Windows)
- 313.06.2024My Brother machine is unresponsive.
- 422.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 514.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 610.01.2024What is the default password for my Brother machine?
- 717.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 825.08.2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 925.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1027.03.2023A gray line or margin appears on the side of the scanned document.
- 1124.03.2023The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 1217.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1317.03.2023Open the "Scanners and Cameras" and Properties.
- 1417.03.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1515.02.2023Configuring frequently-used scan settings on your computer.
- 1615.02.2023Can not scan a long document.
- 1715.02.2023Duplex (two-sided) scan
- 1815.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1914.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2014.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 2114.02.2023Scan a document in Windows 8 and Windows 10.
- 2213.12.2022How to identify your Operating System (OS).
- 2321.09.2022Check the firmware version.
- 2401.09.2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2501.09.2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2628.07.2022Update the Driver or Firmware for your Brother machine
- 2723.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2820.04.2022Uninstall the Brother Software and Drivers (Windows)
- 2914.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3011.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 3111.04.2022My Brother machine could not be found over the network when I installed drivers on my computer.
- 3201.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3324.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3410.03.2022Check your machine's IP Address or Node Name
- 3515.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3615.11.2021Set up your Brother machine on a wireless network.
- 3710.11.2021Open the Control Panel (For Windows)
- 3814.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3929.07.2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 4002.03.2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4122.02.2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 4214.09.2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4316.07.2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4406.07.2020Change the brscan5 scan settings using XSane (Linux)
- 4502.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4611.05.2020Enable the Brother machine's network interface.
- 4715.01.2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4820.12.2019Access Web Based Management
- 4906.12.2019When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 5006.12.2019Where can I download Brother iPrint&Scan application for Mac?