FAQs & Troubleshooting
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108 Results
- 1The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 2My Brother machine could not be found over the network when I installed drivers on my computer.
- 3What is Brother iPrint&Scan?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Can not scan a long document.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Your Scanner Cannot Be Detected on the Network During Installation
- 8Configuring frequently-used scan settings on your Brother machine.
- 9What is the default password for my Brother machine?
- 10If You Want to Check that Your Network Devices are Working Correctly
- 11Out of Memory
- 12Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Can I print from or scan to Android™ Smartphone?
- 15How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17Replace Pick up roller
- 18The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 19What is Brother Web Connect?
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Discover the MAC address of the Brother network card
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 24Scan error due to length, reduce length
- 25Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 26"Multifeed detection" or "Multifeed Detection Error"
- 27Duplex (two-sided) scan
- 28If You Cannot Complete the Wireless Network Setup Configuration
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30Wireless LAN Error Codes
- 31Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 32Scan and save a document in PDF format for Windows (Scan to File)
- 33Set up your Brother machine on a wireless network.
- 34Configuring frequently-used scan settings on your computer.
- 35Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 36Reset the network settings to the factory default.
- 37Your Brother Machine Cannot Scan over the Network
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39The scan result of thick documents is enlarged or its bottom part is cut off.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Unusable Device
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43Reset the Scheduled maintenance counter
- 44Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Changing scan settings in ControlCenter.
- 47Check the firmware version.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 50Open the "Scanners and Cameras" and Properties.