FAQs & Troubleshooting
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111 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Can not scan a long document.
- 6The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9Reset the Scheduled maintenance counter
- 10Configuring frequently-used scan settings on your computer.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 13What is Brother Web Connect?
- 14Duplex (two-sided) scan
- 15I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 16Your Scanner Cannot Be Detected on the Network During Installation
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18What is the default password for my Brother machine?
- 19How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 22Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 23My Brother machine could not be found over the network when I installed drivers on my computer.
- 24What is Brother iPrint&Scan?
- 25The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 26"Multifeed detection" or "Multifeed Detection Error"
- 27Can I print from or scan to Android™ Smartphone?
- 28Unusable Device
- 29If You Want to Check that Your Network Devices are Working Correctly
- 30Wireless LAN Error Codes
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Changing scan settings in ControlCenter.
- 33Unable to Scan XX
- 34I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 35What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 36My Brother machine is unresponsive.
- 37Replace Reverse Roller
- 38Document Jam
- 39When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
- 40"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 41Check the Network Name (SSID) that your machine is connected to.
- 42Scan error due to length, reduce length
- 43Enable the Brother machine's network interface.
- 44Load Documents
- 45How to identify your Operating System (OS).
- 46The LCD displays an error code when I use Web icon (Brother Web Connect).
- 47Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 48Discover the MAC address of the Brother network card
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Clean the roller