FAQs & Troubleshooting
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109 Results
- 1Configuring frequently-used scan settings on your Brother machine.
- 2"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Wireless LAN Error Codes
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 8What is the default password for my Brother machine?
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 12The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Paper suitable for scanning
- 16"Multifeed detection" or "Multifeed Detection Error"
- 17Replace Pick up roller
- 18How to identify your Operating System (OS).
- 19Duplex (two-sided) scan
- 20Can I print from or scan to Android™ Smartphone?
- 21(Video) Update the Driver or Firmware for your Brother machine
- 22Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 23What is Brother iPrint&Scan?
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Unable to Scan XX
- 26Your Scanner Cannot Be Detected on the Network During Installation
- 27Access Web Based Management
- 28Configuring frequently-used scan settings on your computer.
- 29My Brother machine could not be found over the network when I installed drivers on my computer.
- 30Card Jam
- 31Can not scan a long document.
- 32When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 33Replace Reverse Roller
- 34Scan a document in Windows 8 and Windows 10.
- 35Document Jam
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37Where can I download Brother iPrint&Scan application for Mac?
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 40Update the Driver or Firmware for your Brother machine
- 41If You Want to Check that Your Network Devices are Working Correctly
- 42Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 43Reset the Scheduled maintenance counter
- 44The error message "Incorrect PIN" appears and I cannot scan data to the Network (Scan to Network) or SharePoint (Scan to SharePoint).
- 45Scan error due to length, reduce length
- 46The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 47Changing scan settings in ControlCenter.
- 48Enable the Brother machine's network interface.
- 49Check the firmware version.
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.