FAQs & Troubleshooting
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109 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2"Multifeed detection" or "Multifeed Detection Error"
- 3Wireless LAN Error Codes
- 4Scan error due to length, reduce length
- 5Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Set up your Brother machine on a wireless network.
- 8(Video) Update the Driver or Firmware for your Brother machine
- 9Your Scanner Cannot Be Detected on the Network During Installation
- 10Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Can not scan a long document.
- 15What is Brother iPrint&Scan?
- 16Scan and save documents to the Android™ mobile devices using my Brother machine.
- 17Replace Reverse Roller
- 18Document Jam
- 19Uninstall the drivers. (macOS 10.14 - macOS 12)
- 20What is the default password for my Brother machine?
- 21I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 22Check the firmware version.
- 23Load Documents
- 24Open the "Scanners and Cameras" and Properties.
- 25Paper suitable for scanning
- 26Discover the MAC address of the Brother network card
- 27Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 28Scan and save a document in PDF format for Windows (Scan to File)
- 29What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Unusable Device
- 31Uninstall the drivers. (macOS 13 or greater)
- 32Clean the scanner
- 33Reset the network settings to the factory default.
- 34Change the brscan5 scan settings using XSane (Linux)
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 36Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 37Check your machine's IP Address or Node Name
- 38The scanning speed is slow when scanning from my machine. (Windows)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 41Where can I download Brother iPrint&Scan application for Mac?
- 42"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 43Install BRAdmin Professional 3
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Enable or disable the Brother machine's USB interface.
- 49Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 50Update the Driver or Firmware for your Brother machine