FAQs & Troubleshooting
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106 Results
- 1Multifeed
- 2How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 3Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 4What is Brother iPrint&Scan?
- 5How to identify your Operating System (OS).
- 6Uninstall the Brother Software and Drivers (Windows)
- 7Easy Scan to E-mail
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Scan from the Brother iPrint&Scan application using Windows Phone.
- 10When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 11Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Uninstall Scan-key-tool. (Linux)
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 19The LCD displays an error code when I use Web icon (Brother Web Connect).
- 20Important points you need to confirm before configuring your Brother machine for a wireless network.
- 21I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 22What is WPA-PSK/ WPA2-PSK, TKIP and AES?
- 23Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 24Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 25I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 26I get a TS error when trying to scan on a wireless network.
- 27Install PaperPort™ 12SE onto Windows 10.
- 28Configuring frequently-used scan settings on your computer.
- 29Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 30Replace Roller
- 31Replace Parts
- 32I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 33What type(s) of connections can I use with my Brother machine and a wireless network?
- 34What is WEP?
- 35Document Jam/ Too Long
- 36What driver package format is supported by my Linux distribution?
- 37Scan using XSane or GIMP (Linux)
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Install Presto!® BizCard® onto Windows 10.
- 40Verify the Brother machine connected to the Wired Network (For Windows)
- 41Scanning with the Cloud
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43What is Brother Web Connect?
- 44Unable to Scan XX
- 45I cannot scan from my computer via network. (For Macintosh)
- 46I cannot scan from my computer via network. (For Windows)
- 47What is Ad-hoc mode?
- 48Reset the network settings to the factory default.
- 49Install Presto!® PageManager® onto Windows 10.
- 50Verify the Brother machine connected to the Wireless Network (For Macintosh)