FAQs & Troubleshooting
Latest |
70 Results
- 117.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 217.03.2023Open the "Scanners and Cameras" and Properties.
- 315.02.2023Configuring frequently-used scan settings on your computer.
- 415.02.2023Duplex (two-sided) scan
- 514.02.2023Scan a document in Windows 8 and Windows 10.
- 613.12.2022How to identify your Operating System (OS).
- 716.11.2022How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 821.09.2022Check the firmware version.
- 922.08.2022Configure the Scan to Email Feature (Linux)
- 1001.08.2022Replace Roller
- 1119.07.2022Replace Pad
- 1223.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 1320.06.2022Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 1420.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1513.04.2022Uninstall the Brother Software and Drivers (Windows)
- 1601.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 1724.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1815.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 1910.11.2021Open the Control Panel (For Windows)
- 2012.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 2115.10.2020Install Presto!® PageManager® onto Windows 10.
- 2215.10.2020Install PaperPort™ 12SE onto Windows 10.
- 2315.10.2020Install Presto!® BizCard® onto Windows 10.
- 2406.07.2020Scan using XSane or GIMP (Linux)
- 2506.07.2020Important points for specifying the scan area (Linux)
- 2606.07.2020What driver package format is supported by my Linux distribution?
- 2702.06.2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 2806.04.2020Delete a network scanner entry. (Linux)
- 2929.10.2019Pre-Required Procedures (Linux)
- 3029.01.2019Command List of brscan. (Linux)
- 3129.01.2019Uninstall the scanner driver. (Linux)
- 3229.01.2019Uninstall Scan-key-tool. (Linux)
- 3320.12.2018When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 3419.09.2018When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3505.03.2018"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 3607.04.2017I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3729.07.2016My Brother machine sound level is high while scanning documents.
- 3825.03.2016When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3925.03.2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 4025.03.2016Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4125.03.2016The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 4225.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 4325.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 4424.03.2016In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 4523.03.2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 4602.02.2016I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 4706.01.2016Windows 10 Support Information
- 4818.11.2015When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 4923.06.2015Paper suitable for scanning
- 5008.05.2015Changing scan settings in ControlCenter.